welcome matka

welcome matka App support

Contact
+91 3912065699

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The welcome matka:

Q1: How to log in after installing the welcome matka?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely log in, eliminating the need for a password or email. This method provides an easy and convenient way to access the app.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal. If you still encounter issues, wait for the OTP to be sent and if it doesn't arrive, use the app's live chat support system for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, use the active number linked to your account. If the number has changed, update your customer support team via email with your completed KYC (Know Your Customer) details to facilitate a smooth account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Download the latest version of the app, and you'll be able to log in and start playing without any problems.

Most Asked Questions Related To Withdraw In The welcome matka:

Q1: What is the minimum withdrawal amount in the welcome matka?

In this app, you can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are only allowed for earnings from gaming activities, and bonus collections are non-withdrawable. This means you can only withdraw the money you've earned through gaming, not the bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, you must complete and submit all your Know Your Customer (KYC) details within the app. This includes saving your Aadhar card, UPI information, and all necessary bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, occasional payment delays may occur, requiring users to wait up to 24 hours for resolution. This delay can impact the overall completion time of the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus money can only be used within the gaming platform and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus amount can be withdrawn. The bonus funds themselves, however, remain exclusive to the gaming platform.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings first. If your withdrawal request is unsuccessful, don't worry as the funds will be added to your wallet account within 24 hours. If the problem persists, you can seek assistance from their customer care centre.

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